Jonathan Vowles Chartered Accountants

 Facebook Twitter Linkedin RSS

0333 335 0422

How To Improve Your Business In Just Four Weeks

Customer service is what it's all about ...

 
 


Have you ever experienced the frustration of waiting for a tradesman to turn up, but they never materialise? Or the shopkeeper who said they would special order for you and let you know when it arrives, but you never hear from them?

Doing what you say you will do, when you say you'll do it is the key to good customer service!

Doing what you say you will do, when you say you'll do it is the key to good customer service!

copyright: alphaspirit / 123rf stock photo (licensee)

Customer service is what it's all about. The secret to improving your business really is as simple as doing what you say you are going to do, when you say you are going to do it!

"Your customer isn't interested in your problems!"

They don't care that you had an emergency or got bogged down in traffic or paperwork, or that your supplier had a problem. They need you to deliver what you promised because that is what they are expecting.

For most businesses, this means that you have to improve your procedures. For example, write down what you say you are going to do immediately after the phone call in which you said it and then follow up with the doing! It really is that simple!

Think you and your business is better than this? Try it! Make a conscious effort to write stuff down after each conversation or phone call, make a daily list of the little things that you blithely say you will do and then go back through your list and do them!

Before you say, "Oh, that doesn't happen in my business", think again. Be honest with yourself. Are you really that good? Because most businesses aren't.

Which is why this is a really simple technique to improve your business quickly. If you can do this consistently for 4 weeks, you will be better than your competitors, and you will convert more potential customers into actual customers.

"Book yourself in for a business improvement review!"

I have lots of advice I share freely with my clients. Why not call me on 0333 335 0422 or click here to send me an email enquiry and book yourself in for a business improvement review and let's see how we can improve your business in just four weeks!

Until next time ...

JONATHAN VOWLES


   Buffer
Click here to Share, Email or Bookmark this website

Précis (9)





More about Jonathan Vowles ...

I've been an accountant in and for business since 1987 and have a wide experience of consultancy, audit, accounts, taxation and wealth planning work from individuals and small businesses to multinational corporations and charities.

My eclectic interests in growing and developing business span a number of areas … and can be summarised as strategic business advice and tax saving advice.

I have worked with the Chamber of Commerce to deliver courses for people about starting up in business and have lectured about tax for a major accountancy practice and for Milton Keynes College.

I relax by reading fiction and by getting away from the office in a campervan.

Telephone:

0333 335 0422

Website:

http://www.jvca.co.uk


More of my blog posts for you to enjoy ...

The UK's Quiet Business Revolution
From a job to self-employment ...

EIS, SEIS & SITR: Thinking Of Investing In A Business?
You could get a tax refund ...

Holiday Marketing: What Are You Going To Do?
It's not just retailers who need to plan ahead ...

VAT Might Be More Expensive For Small Businesses In 2017
And what to do if it is ...

Why The Chancellor's Autumn Statement Is Irrelevant!
Very little has changed for businesses ...

Zen And The Art Of Business
And it's a science too ...

What Is Your Why?
The road to success ...

Are You Killing Your Own Business?
Growing the how of what you do ...


 

By Category ...

Budget Analysis (20)

General (5)

Guest Posts (1)

Legislation (4)

Pensions (1)

Property (1)

Running A Business (24)

Starting A Business (10)

Tax (10)

By Popularity ...

Salary Sacrifice: Get A Tesla S And ...

Top 10 Questions To Ask When Starti ...

Do I Need A Property Investment Com ...

Why DIY Corporation Tax Returns Are ...

Are You Thinking Of Starting A Busi ...

Start-Up Saturday And Global Entrep ...

What Drives People To Start A Busin ...

Are You Killing Your Own Business?

Five Top Tips For Crowdfunding Succ ...

HMRC Tax Investigations: Should You ...

Login ...



Remember me

Quote of the day ...

"People are more violently opposed to fur than leather because it's safer to harass rich women than bikers"