How To Improve Your Business In Just Four Weeks
Customer service is what it's all about ...
POSTED BY JONATHAN VOWLES ON 10/01/2017 @ 8:00AM
Have you ever experienced the frustration of waiting for a tradesman to turn up, but they never materialise? Or the shopkeeper who said they would special order for you and let you know when it arrives, but you never hear from them?
Doing what you say you will do, when you say you'll do it is the key to good customer service!
copyright: alphaspirit / 123rf stock photo (licensee)
Customer service is what it's all about. The secret to improving your business really is as simple as doing what you say you are going to do, when you say you are going to do it!
"Your customer isn't interested in your problems!"
They don't care that you had an emergency or got bogged down in traffic or paperwork, or that your supplier had a problem. They need you to deliver what you promised because that is what they are expecting.
For most businesses, this means that you have to improve your procedures. For example, write down what you say you are going to do immediately after the phone call in which you said it and then follow up with the doing! It really is that simple!
Think you and your business is better than this? Try it! Make a conscious effort to write stuff down after each conversation or phone call, make a daily list of the little things that you blithely say you will do and then go back through your list and do them!
Before you say, "Oh, that doesn't happen in my business", think again. Be honest with yourself. Are you really that good? Because most businesses aren't.
Which is why this is a really simple technique to improve your business quickly. If you can do this consistently for 4 weeks, you will be better than your competitors, and you will convert more potential customers into actual customers.
"Book yourself in for a business improvement review!"
I have lots of advice I share freely with my clients. Why not call me on 01234 752 566 or click here to send me an email enquiry and book yourself in for a business improvement review and let's see how we can improve your business in just four weeks!
Until next time ...
If you're looking for a new accountant to help grow your business, do visit www.jvca.co.uk and discover how Jonathan Vowles Chartered Accountants can help you!
I've been an accountant in and for business since 1987 and have a wide experience of consultancy, audit, accounts, taxation and wealth planning work from individuals and small businesses to multinational corporations and charities.
My eclectic interests in growing and developing business span a number of areas … and can be summarised as strategic business advice and tax saving advice.
I have worked with the Chamber of Commerce to deliver courses for people about starting up in business and have lectured about tax for a major accountancy practice and for Milton Keynes College.
I relax by reading fiction and by getting away from the office in a campervan.